At Alsrouji Parfumes, customer satisfaction is important to us. Below you will find information about returns and the right of withdrawal.
1. Right of withdrawal
When you buy online, as a consumer you have the right to cancel your order within 14 days of receipt without giving a reason. The withdrawal period starts on the day after you, or a third party designated by you, have received the order.
2. Registering a return
Would you like to use your right of withdrawal? Please contact us within 14 days of receipt via:
Email: support@alsrouji.com
Phone: +31 6 16662777
After registering the return, you must send the product back to us within 14 days.
3. Return conditions
The product should, as far as reasonably possible, be returned in its original condition and packaging. You may inspect and assess the product as you would in a physical shop. If the product has been used beyond what is necessary to establish its nature, characteristics and functioning, we may take any reduction in value into account.
4. Sealed perfume products
For perfume products that are sealed for hygiene reasons, the right of withdrawal may lapse if the seal is broken after receipt, insofar as this is permitted by law.
5. Return costs
The cost of returning an order is borne by the customer, unless the product was delivered wrong, damaged or defective. For a complete return, the standard shipping costs of the original order are refunded. Any additional costs for a more expensive delivery method are not refunded.
6. Refund
After a valid withdrawal, we refund the purchase amount and, where applicable, the standard shipping costs of the original order. The refund is made within 14 days of receiving the withdrawal. We may withhold the refund until we have received the product or until you have shown that the product has been sent back, whichever is earlier. The refund is made using the same payment method as the original order, unless agreed otherwise with you.
7. Wrong or damaged product
Did you receive a wrong, damaged or defective product? Please contact us as soon as possible via support@alsrouji.com or +31 6 16662777. We will work with you to find a suitable solution.
8. Return address
Alsrouji Perfumes
Zuideinde 59 B
2991 LJ Barendrecht
Netherlands
